Service Plans

Everybody knows it’s essential to have taps that flow and central heating that works. Up until now, ensuring this has been a hassle that involves emergency calls to overburdened plumbing teams that don’t have immediate availability.

At Heateam, we’ve got a solution to that. By purchasing one of our care plans, we provide the security of knowing your house will stay warm and your water will stay hot. There are three care packages to choose from that act as insurance for when issues arise, covering a range of emergency maintenance and callouts: meaning that if your boiler breaks down, we’ve got you covered.

View the plans
Plumber repairing boiler

Browse our three plans that have been selectively designed to cover your boiler and plumbing needs. Just choose the one that works for you. Don’t wait until it’s the middle of winter and you need hot water.
Be prepared.

Simply Service Plan
£9.50/month

  • Boiler Service
  • Annual Boiler Check-Up
  • Service Costs Covered
  • £300 New Boiler Contribution
  • 10% Labour Discount
  • Plumbing Cover
  • Annual Central Heating Check-Up
  • Heating Control Modifications
  • Radiator Pipe and Valve Maintenance
  • Bursts or Leaks
  • Support
  • Callouts
  • Guaranteed Response Time
  • 365 Day Dedicated Helpline
Call to arrange Join online now
Premier Plan
£26/month

  • Boiler Service
  • Annual Boiler Check-Up
  • Service Costs Covered
  • £300 New Boiler Contribution
  • 10% Labour Discount
  • Plumbing Cover
  • Annual Central Heating Check-Up
  • Heating Control Modifications
  • Radiator Pipe and Valve Maintenance
  • Bursts or Leaks
  • Support
  • 4 x Free Callouts Annually
  • 24 Hour Response Time
  • 365 Day Dedicated Helpline
Call to arrange Join online now
Premier Plan Plus
£38/month

  • Boiler Service
  • Annual Boiler Check-Up
  • Service Costs Covered
  • £300 New Boiler Contribution
  • 10% Labour Discount
  • Plumbing Cover
  • Annual Central Heating Check-Up
  • Heating Control Modifications
  • Radiator Pipe and Valve Maintenance
  • Bursts or Leaks
  • Support
  • Unlimited Callouts
  • Same-Day Response
  • 365 Day Dedicated Helpline
Call to arrange Join online now

Premier Plan Plus

The Premier Plan Plus is a comprehensive package designed to cover all the internal works required to keep your house in liveable conditions. By purchasing the PPP you guarantee that all aspects of your boiler and plumbing will be seen to with key priority, no matter the time of year.

Boiler Service:

Boiler maintenance can be finicky, by putting your trust in us we’re guaranteeing an easy, quick-response service to protect your household. Features from our Premium Plan Plus include:

1 Annual Boiler Check-Up

We’ll visit your house once a year to review and service your boiler to reduce the risk of emergency failure, keeping an eye out for potential causes to critical failures.

No need to worry about what fixing your boiler will cost you. With parts and labour covered on our annual check-up, there will be no hidden costs. Taking preemptive measures will keep your house safe, and your family safer.

Boilers can be expensive. By purchasing a premium plan when a new boiler is needed, we’ll give you a £300 contribution towards getting a replacement. We’ll also source it and fit it for you.

When you need us to visit your house, you’ll be saving 10% off labour costs when your boiler is deemed beyond economical repair or completely obsolete.

Plumbing Cover:

The Premium Plan Plus doesn’t just cover boiler issues. We’re experts in all areas of plumbing, making your household even safer.

1 Annual Central Heating Check-Up

Whilst we’re visiting your boiler, we’ll check your central heating – making sure pipes are clear and radiators are working. We can update heating controls, provide new parts where needed and keep everything running smoothly so that you don’t get a cold shock in the shower one day.

Any bursts or leaks will get our immediate attention. If you need to report one, being a member of our Premier Plan Plus will give you access to a responsive, direct help-line whilst we travel round as soon as possible.

If you need an update to your central heating, we can sort that. You’ll get 10% off labour required outside our agreement.

That’s not all. Whilst these are just some of the offerings from members of our Premier Purchasing Plan, there are even more guarantees. Put your trust in our hands.

1 Unlimited Callouts

Live in an old house with constant issues? Or does the universe seem to hate you and things are always going wrong? Our unlimited callouts really are… unlimited.

Average customers around the world wait for over a week to have boiler or plumbing issues. We want to beat the statistics. With our same-day response times, you’ll stay updated on the process and we’ll always try to provide short-term solutions where possible.

Even around the holiday seasons, we’ll always be available to you. Our fast-action helpline will be available to you 365 days a year, and we’ll even take emergency callouts on Christmas Day.

Premier Plan

Our Premier Plan provides a medium level of coverage that guarantees 24 hour response times from point of contact to covering service costs on our annual boiler check-up. By eliminating some future bills with smaller insurance investments, you can take the strain out of emergency callouts.

Boiler Service:

Our Premier Plan covers the bases for possible plumbing or boiler issues that arise in your household year-round. By signing with us, you get:

1 Annual Boiler Check-Up

We’ll visit your house once a year to review and service your boiler to reduce the risk of emergency failure, keeping an eye out for potential causes of critical failures.

No need to worry about what fixing your boiler will cost you. With parts and labour covered on our annual check-up, there will be no hidden costs. Taking preemptive measures will keep your house safe, and your family safer.

Boilers can be expensive. By purchasing a premium plan when a new boiler is needed, we’ll give you a £300 contribution towards getting a replacement. We’ll also source it and fit it for you.

When you need us to visit your house, you’ll be saving 10% off labour costs when your boiler is deemed beyond economical repair or completely obsolete.

Plumbing Cover:

Our Premier Plan is a step-down from our plus plan, but no less important.

1 Annual Central Heating Check-Up

Whilst we’re visiting your boiler, we’ll check your central heating – making sure pipes are clear and radiators are working. We can update heating controls, provide new parts where needed and keep everything running smoothly so that you don’t get a cold shock in the shower one day.

If you find you are having arguments with your heating control panel, we’ll bring it up-to-date and increase functionality and usability.

We’ll keep your radiators clear and circulating heat in our annual check-up.

Included Extras:

1 4 x Free Callouts Annually

Having issues? Our Premier Plan covers you for four free callouts where we can review what needs doing and get back to you with a quote, saving you on labour costs and meaning you don’t have to worry about unexpected bills when you need something fixing.

Once you’ve contacted us, we’ll get back to you within 24 hours with the next course of action. This may be a callout or advice on how to keep your house warm until we can get there. No matter what happens, we’ll get back to you with speed and efficiency so you don’t have to suffer any longer than you need to.

Even around the holiday seasons, we’ll always be available to you. Our fast-action helpline will be available to you 365 days a year, and we’ll even take emergency callouts on Christmas Day.

Simply Service Plan

Just want a little bit of cover to maintain all those heating and boiler hiccups that crop up around the year? Our Simply Service Plan is the one for you. With basic services guaranteed no matter our availability, you can sleep well at night knowing your boiler issues are covered.

1 Annual Boiler and Central Heater Check-Up

We’ll book you in for a yearly visit for boiler and central heating maintenance, keeping the very heart of your house pumping onwards.

Boilers can be expensive. By purchasing a premium plan when a new boiler is needed, we’ll give you a £300 contribution towards getting a replacement. We’ll also source it and fit it for you.

When you need us to visit your house, you’ll be saving 10% off labour costs when your boiler is deemed beyond economical repair or completely obsolete.

Included Extras:

1 Dedicated Helpline
Designed for timely, prompt responses, our helpline is there to reassure you whilst our plumbers are distributed to your house. We’ve got tricks up our sleeve for a range of plumbing issues and they’re here to make sure you and your property are safe.